Shipping policy
SHIPPING POLICY
Processing Time
All orders are carefully packed and dispatched via Australia Post within 2 business days. Once your order has been shipped, you will receive tracking information to monitor its progress.
ESTIMATED SHIPPING TIME FRAMES
Click & Collect – FREE (Perth Customers ONLY)
During checkout, select the 'Pickup' option. Detailed instructions, including the pickup address and available collection times, will be sent to you a text.
AUSTRALIA WIDE SHIPPING
- Standard Post: 2–6+ business days
- Express Post: 1–3+ business days
NEW ZEALAND
- Standard Post: 4–7 business days
- Express Post: 2–5 business days
USA & CANADA
- Standard Post: 6–25 business days
- Express Post: 4–18 business days
For precise delivery estimates to your country, please refer to the Australia Post International Delivery Times link provided.
ASIA
- Standard Post: 6–25 business days
- Express Post: 4–18 business days
For precise delivery estimates to your country, please refer to the Australia Post International Delivery Times link provided.
UK
- Standard Post: 6–25 business days
- Express Post: 4–18 business days
For precise delivery estimates to your country, please refer to the Australia Post International Delivery Times link provided.
EUROPE
- Standard Post: 6–25 business days
- Express Post: 4–18 business days
For precise delivery estimates to your country, please refer to the Australia Post International Delivery Times link provided.
Shipping Costs
International shipping rates are determined by the total weight of your order and vary depending on the destination country. These costs will be automatically calculated during checkout.
Duties and Taxes
Orders shipped outside Australia may incur additional duties, taxes, or customs fees, which are the responsibility of the customer. For further details, we recommend contacting your local customs office or postal authority.
Important Notes
- Haya Modest Clothing is not liable for parcels where customers refuse to pay applicable customs fees or any government-imposed charges.
- Delays caused by the postal carrier in your country are beyond our control.
- Please ensure all address details are entered accurately during checkout. Haya Modest Clothing cannot be held responsible for undelivered items due to incorrect or incomplete address information. Customers are advised to verify their details before finalising their purchase.
- Once your order reaches the destination country, the local postal service assumes responsibility for final delivery. Any delays or issues at this stage are outside our control. For assistance, we recommend contacting the local postal authority directly.
Policy Updates
This shipping policy may be updated or revised as necessary. For the most current version, please refer to the policy available on our website.